Frequently Asked Questions
How can I get a free quote for my product? Who can use the Optoma EcoTrade Program? How do I use the Optoma EcoTrade Program? Do I have to register to use the Optoma EcoTrade Program website? Can an Optoma channel partner or sales representative act on behalf of a customer? Can I save the information I enter to reference later? How are the trade-in values determined? How is the money for the trade disbursed? What products will Market Velocity accept in trade? What if the condition of my product is different from what I represented when initiating my trade in? Who pays for shipping? What if I cannot print my shipping label? What if I lose my Optoma EcoTrade Program shipping instructions email? How do I ship my product? Are you experiencing issues with navigating through or exiting an area of the Optoma EcoTrade Program's Website? What is the transaction date? What is an acceptable Proof of Purchase (POP)? When can I expect to receive my custom quote? How can I learn more about Optoma’s EcoBright Projectors?
How can I get a free quote for my product? From the home page click on the "Get a Free Quote" link in the top navigation bar, this leads directly to the quote engine. Follow the instructions on this page to get your free quote.
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Who can use the Optoma EcoTrade Program? Anyone with pre-owned projector(s) and/or projector lamps to trade in toward the purchase of a new Optoma EcoBright projector(s) can access and use the program directly at http://optoma.tradeups.com. It is also a sales tool for sales representatives and channel partners who then direct their customers to program to execute a trade.
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How do I use the Optoma EcoTrade Program? You may either register to establish a logon ID, or use guest access to skip the registration process. (Note that you will need to register in order to complete a trade on the website.) A key advantage of registering is the ability to save multiple quote lists for later access. Your saved quote list will automatically be updated with the current trade-in values. Customers, Optoma channel partners, or Optoma sales representatives will be able to access the Optoma EcoTrade Program website, enter the equipment to be traded, and receive a quote for the value of the equipment. From that point, the user can decide whether or not to continue working through the process to ship pre-owned product back to Market Velocity. If a customer accepts the quote and chooses to trade in their pre-owned equipment, they will need to show proof of their new Optoma EcoBright projector purchase in order to receive their redemption check.
Do I have to register to use the Optoma EcoTrade Program website? No, you may enter as a guest by selecting "Get a Free Quote" to receive an instant quote. However, you must register in order to complete a trade.
Can an Optoma channel partner or sales representative act on behalf of a customer? We encourage Optoma channel partners and sales representatives to use the program as a sales tool to communicate additional savings to their customers. However, if the customer decides to engage in the trade-in process, it is best to direct the customer to the website in order to conduct the transaction themselves. The relationship is between Market Velocity and the user of the program.
Can I save the information I enter to reference later? As a registered user of the Optoma EcoTrade Program, you have the ability to save multiple quote lists and reference or update them as needed. To access a saved quote, you must sign in and then choose "View Quotes" from the left navigational bar.
How are the trade-in values determined? The values stated in the program are based on their value in the pre-owned or secondary marketplace also known as Fair Market Value (FMV). Market Velocity maintains relationships with dozens of partners throughout North America and also maintains a proprietary pricing database which feeds the Optoma EcoTrade Program website. We pass along whatever the partners will pay for the pre-owned equipment to the customer. It is best to think of the trade-in value as the pre-owned wholesale value.
How is the money for the trade disbursed? All redemption checks are mailed via the U.S. Postal Service to the address designated in your transaction. Market Velocity, Inc. will issue your redemption check approximately 45 days after receipt and inspection of your trade-in product and validation of your proof of purchase, whichever is later. All checks are issued in US dollars. If you need assistance, please contact customer service at firstname.lastname@example.org.
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What products will Market Velocity accept in trade? You may trade-in any Optoma or non-Optoma projector and/or projector lamps.
What if the condition of my product is different from what I represented when initiating my trade in? To receive your redemption check, you must accurately state your current product's condition. Market Velocity will perform an inspection upon receipt of your product. If the product's condition differs materially from that which you described, Market Velocity reserves the right to re-price your transaction quote using the same condition parameters originally available to you. You agree to state product conditions accurately and to the best of your ability based on the guidelines posted on this site. Packing and shipping recommendations should be followed in order to avoid possible damage or loss. If you follow the above packing guidelines and instructions, the product should arrive in the same condition as when it left your site. If the product is damaged during shipping and there is visible damage to the packing materials (box is dented, ripped, smashed, etc.), Market Velocity will take responsibility for resolving any claims with the courier. If the packing is intact, but the product is not in the condition stated by you in the quote process, Market Velocity will contact you to advise you of the adjusted quote value. If your current product(s) were received and through the inspection process, it was determined that the product condition was misrepresented by you, and there is no trade value, (also see Determining Values). Market Velocity reserves the right to charge you a recycling fee for the disposition of this product. If the product can be returned to you, you will be responsible for any and all associated shipping costs.
Who pays for shipping? Shipping and handling fees will be deducted from the trade-in value of the product(s).
What if I cannot print my shipping label? If you experience difficulty in printing your shipping label, simply contact customer service at email@example.com and a customer service representative will assist you.
What if I lose my Optoma EcoTrade Program shipping instructions email? Simply contact customer service at firstname.lastname@example.org and a customer service representative will assist you.
How do I ship my product? During the trade-in process, you will be asked for the email address where you would like your shipping instructions emailed. Within one business day of completing your trade, an email will be sent to the email address you provided while registering and will provide the steps for retrieving your shipping label. This email will contain embedded links for each product you are trading. To view, simply click on the link and your prepaid, pre-addressed shipping label will appear. A window will direct you on how to print out your label. Print two copies, and attach one to the shipment of your trade-in product and retain the second copy for tracking purposes.
If you are shipping multiple items, please package each item individually and use the appropriate shipping label for each item. It is important to use the correct shipping label for each individual item, as the label is used to expedite tracking, identification and increase the speed of processing.
You have 30 days from the day you completed your on-line trade to return the product. The expiration date will appear on the shipping label in the "Reference # field".
If you experience technical difficulty in printing these items or you lose your shipping instructions email, please contact customer service at email@example.com
Are you experiencing issues with navigating through or exiting an area of the Optoma EcoTrade Program's Website? If you are experiencing problems navigating through or exiting an area of the Optoma EcoTrade Program site, this may be related to bad/corrupt cookies on your PC. A quick and easy way to correct a bad or corrupt cookie is to delete your cookies and restart your browser session. Below is a quick "delete your cookies" tutorial based on browser type.
Windows Internet Explorer 6:
Windows Internet Explorer 7:
Windows Internet Explorer 8:
What is the transaction date? The transaction date refers to when the customer has agreed to move forward with the trade-in process and is assigned a quote number. Under the standard program it would be recognized by accepting the quote.
What is an acceptable Proof of Purchase (POP)? Acceptable forms of proof of purchase are a sales invoice (preferred); a packing slip (must provide your name, purchase date, purchase amount, model and serial numbers). What is NOT an acceptable form of a proof of purchase: Purchase Orders, Order Confirmations, hand written invoices, and Order Acknowledgments.
When can I expect to receive my custom quote? You will receive a confirmation email immediately upon submitting your quote request. Market Velocity will contact you via the email address of your profile within two business days so that we may better address your specific needs. Once this information has been received, you can expect to receive your custom quote within two businessdays.
How can I learn more about Optoma’s EcoBright Projectors? Please visit http://www.optomausa.com/products/Business/EcoBright-1 for information about Optoma EcoBright projectors.